Department: Spanish Services
Status: Full-Time; Non-Exempt
Work Schedule: 7:00 a.m. - 4:30 p.m., Monday – Thursday
Minimum Starting Salary: $12.24 – 15.90 hr

JOB DUTIES/QUALIFICATIONS

JOB PROFILE: (Brief summary of responsibilities and requirements)

• Provide prompt customer service in Spanish.
• Minimum of 1 year experience with on line computer use and telephone skills required.
• Must be able to read, write and speak in both Spanish and English languages.
• Strong belief in prayer is required.
• Skills testing: Spanish/English and Spanish Basic Office Skills (no math).

ESSENTIAL JOB FUNCTIONS INCLUDE: (Functions essential to job)

1. Provide accurate information and prompt service to the caller while on the telephone in a clear and courteous manner.
2. Responsible for checking the incoming Customer Service E-mail box of Spanish services and create responses to messages.
3. Respond to requests and inquiries using written procedures for Customer Service.
4. Enter appropriate response data into the computer using correct Spanish and spelling.
5. Make appropriate adjustments and corrections on records.
6. Monitor Unity Spanish Online Store.

ADDITIONAL JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO: (Functions specific to an individual position)

• None

WORKING CONDITIONS:

• Office environment

PHYSICAL/MENTAL REQUIREMENTS FOR ESSENTIAL JOB FUNCTIONS:

• No physical requirements. Ability to hear, read and comprehend detailed instructions during extensive training period. Must be able to sit 80% of time entering data into the computer, retrieving data from computer and answering business telephone calls. Must be able to move documents between locations within department not to exceed 10 pounds. Must be able to comprehend requests and inquiries received during telephone, correspondence and E-mail. Must be able to speak clearly in Spanish and English for telephone communication. Must be able to respond appropriately to emails in Spanish and English.

EQUIPMENT:

• General office equipment including on line computer system.

If you are interested in applying for a position you can:

Contact Human Resources
Monday-Thursday
Office is closed on Friday.

Mail your resume to:

Unity
Human Resource Department
1901 NW Blue Parkway
Unity Village, MO 64065

Fax resume to 816-251-3549

E-mail to HR@unityworldhq.org

Directions to Unity Village and Human Resources .